I forgot to sign in to my account when I made my purchase. Can I still earn points?
Reach out to our team at email@example.com , and provide us with your order number, the email address you used to place your order, and the email address associated with your account. You may receive a…
How can I earn extra points?
Sign up to our email list and follow us on social media (@wowskinscience) to be in the loop on any upcoming events and promotions. You’ll never know what special offer we’ll have for you!
Where can I see my points?
You can access your personal loyalty dashboard here. Sign in via buywow.com. Under MY ACCOUNT, select MY WOW PRO POINTS & REWARDS. In the account pop up, you’ll see your WOW Pro Points total.
How do I redeem WOW Pro Points?
Congrats on joining our WOW Pro program! You're one step closer to redeeming WOW Pro Points, which can be earned by purchasing WOW Skin Science products on buywow.com, posting reviews, following us o…
Can I refer friends for money?
Good friends don’t let friends have bad hair! Refer a friend and give them $10 off an order over $30. Just send them your custom referral link found in your account dashboard. After their first purch…
How do I earn points?
There are lots of great ways to earn WOW Pro Points! Purchasing WOW Skin Science products, posting reviews, following us on social media, and celebrating your birthday with us will reward you with re…
Do my WOW Pro Points expire?
Points expire after one year, meaning you have 12 months to use them after they were earned! For example, if you earn your first points in April, they will expire the next April, not December 31. You…
Can I leave a review to earn points?
Yes! We love hearing your thoughts, so you can earn WOW Pro Points for leaving a review on buywow.com. Earn 500 points if you write a review with a photo, 750 points if you upload a video review, and…
How do I spend my points?
WOW Pro Points can redeemed in 100 point intervals, and you can apply them to your cart at check out on buywow.com to receive an immediate savings on your purchase. There will be special products you…
How do I add my birthday to my WOW Pro account?
Adding your birthday to your WOW Pro account is an easy way to earn points! 1. Sign in to your WOW Pro account. 2. Select Ways to Earn 3. Add your birthday! NOTE: The amount of points that you'll ear…
Does my WOW Pro tier status expire or reset?
Your tier is calculated based on the total points you have earned within the calendar year (from January to December). Your activities within one calendar year will determine your tier for that year…
How can I earn points for my birthday?
STAR members will be awarded 500 points on their birthday, 750 points for VIP members, and 1000 points for ACE members. You can add your birthday to your WOW Pro Loyalty Program dashboard by clicking…
Can you cancel my rewards and refund my points?
Yes, we can cancel the points redemption when you redeem it by accident, or if you happen to change your mind. You may reach out to our customer support team firstname.lastname@example.org and we will be happy to a…
I qualified for a new status next calendar year, but my account has been inactive for 12 months. What happens now?
While your points will be removed from your account due to 12 months of inactivity, progressing into a new tier (yay!), awards you more opportunities to earn points. Enjoy that new status!
When will my birthday bonus points be added to my account?
Your bonus points will be rewarded once a year, on your birthday!
I earned a free product, but I’m not ready to add anything else to my cart. Can I order just my free product?
Yes! However, you will be required to pay applicable shipping fees to get it in your hands.
I earned a free product. How can I redeem it?
When you achieve ACE status, you will receive a code via email for your free product. Sign in to your account at buywow.com, and navigate to your dashboard. Select the REDEEM button next to the free…
Can I exchange my points for cash?
WOW Pro Points cannot be exchanged for cash, and have no monetary value. We have plenty of bonuses and deals that can be redeemed with these points!
What happens to my points if my entire order is cancelled?
The points earned from the cancelled order, including any promotional or bonus points, will be deducted from your account.
I returned some or all of my products. What happens to my points for that order?
The points earned from the items you returned, including any promotional or bonus points, will be deducted from your account.
Are there any limitations to the number of rewards that I can redeem?
At this time, only one reward may be redeemed per purchase.
I no longer wish to be a part of the rewards club. How do I opt-out?
You can opt-out by emailing us at email@example.com. One of our customer experience representatives will be happy to help you.
Can I give my points to a friend?
At this time, points are non-transferable. It’s easy for them to sign up! Visit buywow.com and select SIGN IN on the top right corner. Fill in the required information to create your account and you’…
I made a purchase on another site, can I still earn WOW Pro Points?
Points are earned only for purchases made through buywow.com.
I received an email for a free product, but by the time I went to place my order, it was out of stock! What should I do?
Free product rewards will be released in limited quantities for ACE members. If you weren’t able to get your product on time, reach out to us at firstname.lastname@example.org and we’ll be happy to set you up with…
How do I achieve ACE status?
To achieve ACE status, you’ll need to earn 3,500 WOW Pro Points per calendar year on products purchased at buywow.com. The number of points you have earned this year determines your status for next y…
How do I achieve VIP status?
To achieve VIP status, you’ll need to earn 2,500 WOW Pro Points per calendar year on products purchased at buywow.com. The number of points you have earned this year determines your status for next y…
How do I achieve STAR status?
To achieve STAR status, you simply need to sign up for the rewards program and start shopping! Visit buywow.com and select SIGN IN on the top right corner. Fill in the required information to create…
What types of purchases will help me earn points?
You will earn points on all purchases made on buywow.com. Purchases made from other retailers cannot qualify for reward program points.
How do I sign up for WOW Pro?
Signing up is easy! Visit buywow.com and select SIGN IN on the top right corner. Fill in the required information to create your account and you’re all set to earn rewards!
What is your rewards club?
WOW Pro is a free rewards program that lets you earn points on all your purchases made at buywow.com ! Get special deals, sneak peeks and prizes for buying your favorite products, writing a review, o…