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Shipping & Return Policy

Package marked as delivered but not received.

We are sorry to hear this! When you place an order with us, the liability for your package is between you and the carrier. We do not make any exceptions to this policy. If your item has been marked a…

Updated 1 month ago by Lee Driessen

How can I get free shipping?

Don’t want to pay extra for shipping? It’s easy! Free shipping applies to orders over $25 (pre-tax, after discounts) to shipping addresses anywhere within the US. A Shipping and Handling Fee of $7.95…

Updated 3 months ago by WOW Skin Science

Can I pay extra for package insurance?

We offer a standard shipping rate of $7.95 for all orders under $25 (pre-tax, after discount), with no extra package insurance at this time. However, tracking information will be sent directly to you…

Updated 3 months ago by WOW Skin Science

How long will it take for my package to arrive?

ORDER TRACKING To look up the status of your order, go to our chat here , and our virtual assistant Jade will track your order within seconds. Our standard ground mail service is via FedEx. We aim to…

Updated 6 months ago by WOW Skin Science

Can I return my purchase?

Absolutely! We accept returns of unopened products for a full refund within 60 days of purchase. Reach out to us here to handle this as quickly as possible. In order for our team to best assist you,…

Updated 6 months ago by WOW Skin Science

What if I’m not satisfied with my purchase?

We believe in our quality products, and back our commitment with a 60 day money back guarantee. Reach out to us here to handle this as quickly as possible, and recommend products that could be better…

Updated 6 months ago by WOW Skin Science

I just received [product] but I really wanted [another product]! Do you accept exchanges?

Yes! We can accommodate exchanges of unopened products, but you may be responsible for shipping fees. Reach out to us here to handle this as quickly as possible.

Updated 6 months ago by WOW Skin Science

What shipping service does WOW use?

Our natural solutions are shipped to you with standard ground mail service via FedEx. We aim to send packages out within two business days of your order being placed, and have them arrive within 3 to…

Updated 7 months ago by WOW Skin Science

How do I return the WOW products I bought from Walmart?

Sorry to hear that you were not 100% satisfied with your WOW purchase! Please visit Walmart's site for a free and easy return.

Updated 9 months ago by WOW Skin Science

How long until I receive my refund?

Once your refund has been processed, funds typically take up to 10 business days to appear on your statement depending on the banking institution.

Updated 10 months ago by WOW Skin Science

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