Package marked as delivered but not received.
We are sorry to hear this! When you place an order with us, the liability for your package is between you and the carrier. We do not make any exceptions to this policy.
If your item has been marked as delivered, try these recommendations to help track down your package:
1. Confirm that the shipping address you entered is correct
2. Check with neighbors to see if your package got dropped off nearby.
3. Mail carriers sometimes update tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up before contacting us.
If unsuccessful, we will open a claim up with the courier for investgation; this may take up to 21 business days. Please note, we are not able to issue refunds or replacement orders where an incorrect address has been provided to us.